Recovery Software

Get your photos, documents and other files back yourself.

Scan your hard drive and preview recoverable files.

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Types of Files bmp, psd, jpg, png, pdf, doc, docx, xls, xlsx, mp3, wma, wav, mp4, mov, wmv...arw, bmp, cr2, crw, dcr, dib, dng, dsc, dt2, emf, eps, fpx, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pcd, pcx, pic, png, psd, ptx, raf, raw, rw2, svg, tga, thm, tif, tiff, wbmp, wdp, webp, wmf, pdf, abw, accdb, accdt, aww, chm, cnt, dbx, djvu, doc, docm, docx, dot, dotm, dotx, epub, gdb, gp4, ind, indd, key, keynote, mdb, mht, mpd, mpp, mpt, numbers, odf, odp, ods, odt, ofxiconofx, one, onepkg, ott, oxps, pages, pmd, pot, potx, pps, ppsx, ppt, pptm, pptx, prn, prproj, pst, pub, pwi, qif, rep, rtf, sdc, sdd, sdw, shs, snp, sxc, sxd, sxi, sxw, thmx, tpl, vsd, vsdx, wlmp, wpd, wps, wri, xlb, xlc, xll, xlm, xls, xlsm, xlsx, xlt, xlw, xps, 3ga, aac, aif, aiff, amr, ape, asf, asx, cda, dvf, flac, gp5, gpx, logic, m4a, m4b, m4p, mid, midi, mp2, mp3, mus, ogg, pcm, rec, rmvb, snd, sng, uax, wav, wma, wp, xm, 264, 3g2, 3gp, asf, asx, avi, bik, dash, dvr, flv, h264, m2t, m2ts, m4v, mkv, mod, mov, mp4, mpeg, mpg, mswmm, mts, ogv, prproj, rec, rmvb, swf, tod, tp, ts, vob, webm, wmv, arw, bmp, cr2, crw, dcr, dib, dng, dsc, dt2, emf, eps, fpx, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pcd, pcx, pic, png, psd, ptx, raf, raw, rw2, svg, tga, thm, tif, tiff, wbmp, wdp, webp, wmf, pdf, abw, accdb, accdt, aww, chm, cnt, dbx, djvu, doc, docm, docx, dot, dotm, dotx, epub, gdb, gp4, ind, indd, key, keynote, mdb, mht, mpd, mpp, mpt, numbers, odf, odp, ods, odt, ofxiconofx, one, onepkg, ott, oxps, pages, pmd, pot, potx, pps, ppsx, ppt, pptm, pptx, prn, prproj, pst, pub, pwi, qif, rep, rtf, sdc, sdd, sdw, shs, snp, sxc, sxd, sxi, sxw, thmx, tpl, vsd, vsdx, wlmp, wpd, wps, wri, xlb, xlc, xll, xlm, xls, xlsm, xlsx, xlt, xlw, xps, 3ga, aac, aif, aiff, amr, ape, asf, asx, cda, dvf, flac, gp5, gpx, logic, m4a, m4b, m4p, mid, midi, mp2, mp3, mus, ogg, pcm, rec, rmvb, snd, sng, uax, wav, wma, wp, xm, 264, 3g2, 3gp, asf, asx, avi, bik, dash, dvr, flv, h264, m2t, m2ts, m4v, mkv, mod, mov, mp4, mpeg, mpg, mswmm, mts, ogv, prproj, rec, rmvb, swf, tod, tp, ts, vob, webm, wmv bmp, psd, jpg, png, pdf, doc, docx, xls, xlsx, mp3, mp4, mov, wmv, bak, sys, rar, csv, exe, msi...arw, bmp, cr2, crw, dcr, dib, dng, dsc, dt2, emf, eps, fpx, gif, ico, icon, jpeg, jpg, mrw, nef, orf, pcd, pcx, pic, png, psd, ptx, raf, raw, rw2, svg, tga, thm, tif, tiff, wbmp, wdp, webp, wmf, pdf, abw, accdb, accdt, aww, chm, cnt, dbx, djvu, doc, docm, docx, dot, dotm, dotx, epub, gdb, gp4, ind, indd, key, keynote, mdb, mht, mpd, mpp, mpt, numbers, odf, odp, ods, odt, ofxiconofx, one, onepkg, ott, oxps, pages, pmd, pot, potx, pps, ppsx, ppt, pptm, pptx, prn, prproj, pst, pub, pwi, qif, rep, rtf, sdc, sdd, sdw, shs, snp, sxc, sxd, sxi, sxw, thmx, tpl, vsd, vsdx, wlmp, wpd, wps, wri, xlb, xlc, xll, xlm, xls, xlsm, xlsx, xlt, xlw, xps, 3ga, aac, aif, aiff, amr, ape, asf, asx, cda, dvf, flac, gp5, gpx, logic, m4a, m4b, m4p, mid, midi, mp2, mp3, mus, ogg, pcm, rec, rmvb, snd, sng, uax, wav, wma, wp, xm, 264, 3g2, 3gp, asf, asx, avi, bik, dash, dvr, flv, h264, m2t, m2ts, m4v, mkv, mod, mov, mp4, mpeg, mpg, mswmm, mts, ogv, prproj, rec, rmvb, swf, tod, tp, ts, vob, webm, wmv, txt, csv, inf, ini, c, php, tex, jsp, asp, java, ly, h, json, pl, py, rb, sh, adr, cls, cue, dif, dp, emk, hdr, jad, lyx, m3u, mem, msf, sql, pts, qgs, ram, reg, rpp, SeeNeT, slk, snz, stp, url, vbm, wpl, js, mdl, msi, bak, cgi, cpp, hpp, afl, cfg, dll, exe, lib, log, manifest, ipch, ilk, obj, pri, pri~, pro, qml, qml~, sln, suo, tmp, vcproj, vcxproj, user, user~, wixobj, wixpdb, wxs, a, bat, cab, dat, cc, aps, cer, msm, msp, pem, pfx, pli, pvk, qm, ts, qmltypes, qrc, rc, rc2, ptn, res, scl, scr, ui, use, wxl
Data Erasure Seagate File Recovery Software for Technician includes the data erase feature. This functionality enables best practices in data recovery when a failed storage device needs to be disposed or repurposed. The only way to permanently erase data without causing severe physical damage to a drive is to use a data erase tool such as the one available in the software suite. More details in the FAQ below. No Yes
System Installations 1 5
Price $99 $299

Seagate Recovery Software is right for you if:

Your storage device is not physically damaged
Your computer is able to detect your media
Your data loss is due to logical error or because of accidental deletion or formatting

Get your files back in 4 easy steps.

1

Download & install the software.

2

Follow instructions to detect missing files.

3

If files are found, follow instructions for recovering them.

4

Nothing found? Try In-Lab Recovery Service.

How it works


File Recovery Software Installation and Activation

FAQs

Why do I need Seagate File Recovery Software?
File recovery is the Act of recovering (salvaging) lost files from a computer hard drive or an external storage device. Whether files have been deleted, a drive has been accidently formatted, or a section of the drive has been corrupted/damaged, Seagate file recovery software has the ability to get back most, if not all files that have been lost.
Does the Seagate File Recovery Software Suite only work on Seagate branded products?
No. Seagate File Recovery Software Suite works with any brand of drive and most storage device types.
What are the minimum system requirements to run Seagate File Recovery Software?
  • Ram – at least 4GB RAM recommended.
  • Disk Space – minimum of 42MB free space to install SFRS software.
What file systems are supported by Seagate File Recovery Software?
File Systems:
  • NTFS/FAT16/FAT32/exFAT – Premium & Technician versions for Windows
  • HFS - Premium & Technician versions for Mac
What interfaces are supported by Seagate File Recovery Software?
  • SATA II/SATA III/SAS/USB2/USB3 - Premium & Technician versions for Windows
  • Firewire 400/Firewire 800/TB1/TB2 - Premium & Technician versions for Mac
How long does a file recovery take?
There are a few factors that play into how long a file recovery takes. The larger the size of the drive that is being scanned is, the longer it will take. If a drive is damaged or corrupted, it will also add time to the overall recovery process.
What does it mean when a drive is formatted?
Formatting a drive is the process of preparing a Hard Drive for use. To use a drive, it must first be Formatted (for example: NTFS, FAT32, ExFAT, etc...)
Can files be recovered from a formatted drive?
Yes, the Seagate File Recovery Software Suite has the capability to recovery files off a drive that has been formatted.
Can I repair a damaged drive?
No, Seagate Recovery Suite only recovers files. It does not repair damaged files nor repair a damaged drive. If you have lost data as a result of media damage, please submit and in lab data recovery service at http://www.seagate.com/services-software/recover/in-lab-recovery/
Can I preview found files before I pay for the recovery?
Yes, all versions of the Seagate File Recovery Suite give the user the opportunity to preview all files that have been found before paying.
What is the difference between Quick Scan and Advanced scan?
A quick scan will only find files that have been deleted and/or emptied from the recycling bin. We always recommend running a quick scan before running an advanced scan. Advanced Scan does a much more thorough job at scanning a dive. It scans each sector, and has been optimized to file even the smallest files. While the Quick Scan feature is free, you will find many more files by running an advanced scan by paying for a software license.
What version of Seagate Recovery Suite should I purchase?
This depends on what kind of files you are trying to recover. We know in many cases, a user is only interested in one category of file types, example: multimedia, Picture, Documents, or Development. Thus Seagate has designed our software to fit the user’s needs. If you have run into the problem of losing all files types on a drive, then the Premium version would be the best choice. The Premium version has the capability of finding all file types.
What OS (operating systems) do you support?
Seagate Recovery Suite supports both Microsoft Windows 7, 8, and 10 and Macintosh Sierra 10.12, El Capitan 10.11, Yosemite 10.10.
Will the recovery also find the names of my files?
If the drive that is being scanned (recovered) has an operating system (OS) installed on it, then yes, the chances are much higher. If there is no OS on the Drive that is being scanned, then the possibility of File name recovery depends on what has happened to the dive to warrant a recovery.
How long after losing a file do I have to recover it?
As long as the drive has not been fully erased, there really is no time limit. However, continuing to use the drive (such as adding or editing photos, music, documents, etc) that you are wanting to recover files from can overwrite deleted files making them less likely to be recoverable. Also, letting a drive sit without being used does eventually further the damage. As a result, the sooner you recover the lost files, the better your chance of recovering them.
Does Seagate File Recovery Software Suite recover lost partitions?
If you have lost a partition you will want to scan the full drive, the information that was nested in the lost partition can still be recovered.
How many times can I use your recovery software?
This depends on which version you have purchased. The Premium version gives you the ability to recover 24 times or for one year, whichever comes first, and the Technician Version is unlimited recoveries for one year and can be used on up to five different machines.
How do I know how many recoveries (keys) I have left?
Located in the settings section (bottom left corner, click on the gear image) under license, it shows the user how many uses, you have left. In the Technician version, the number actually shows how many recoveries you have performed to date
What file type can Seagate File Recovery Software Suite recover?
Please refer to the software data sheet available here: http://www.seagate.com/services-software/recover/recovery-software/
What hardware do I need to conduct an external disk recovery?
This depends on the size of the drive you are trying to scan. You will need a USB to SATA adapter to be able to connect the drive to a working computer. If you are trying to recover from a larger desktop hard drive, you will need an adapter with external power.
How do I contact customer support?
We have user guide videos available online to help you with navigating through the software’s functionality should you need assistance. For any additional technical assistance, you may contact Seagate Recovery Services at recovery.services@seagate.com or visit http://www.seagate.com/services-software/recover/resources/#contact_us
Why am I unable to preview “good” integrity files?
If your files were overwritten and or are corrupted, the file preview window will not be able to show the file. Make sure files you are wanting to recover are viewable in the preview window before trying to recover them.
What does “STX Server is not responding” mean?
STX Server is not responding means that the Seagate servers are temporarily down due to maintenance. This is an intermittent issue, we suggest you try and connect again at a later time. This can also be due to slow or intermittent internet connection from your PC.
Why doesn’t the software find file names?
  • If you are scanning a device that does not have an Operating System (OS) installed, it’s unlikely that many file names will be found.
  • If you are scanning a device that has an active OS and file names are not being found, this is due to your PC overwriting information where the file(s) were previously located. This also leads to the recovery software to find duplicates of the same file, one of which is the original and should have a file name "present".
Can the Seagate file recovery software scan a Network drive?
Seagate File Recovery Suite does not support scanning a Network drive, however you are able to disconnect an individual drive from the Shared network device and scan it as an external direct device, as long as it’s not encrypted and is supported by Seagate File Recovery Software filesystem.
What Does “Volume/Directory Not Available” Mean?
If you receive this message when selecting a location to recover to after your scan has completed, it generally means that the location you selected cannot be accessed by Seagate Recovery Suite (SRS). If you are trying to recover to an external drive, be sure to attach the drive to your system before you start the SRS software. Also, if you are wanting to recover to a network drive, be sure it is accessible from your OS. Otherwise SRS may not see it as a valid location.
Why Am I Having Trouble Activating My License?
  • If you are experiencing issues activating your license key, first make sure you are using the latest version of the SRS software. Also, intermittent or slow internet connection can make it difficult for the software to “call home” to activate your license. Sometimes firewall, antivirus and browser software can prohibit SRS from connecting with the Seagate Server to activate your license. Make sure any of these types of software running on your system is allowing outgoing communications or is temporarily turned off when trying to activate your license.
  • If you are still having issues with activation after trying the above mentioned items, please click on the “Gear” icon located on the lower left of the SRS window when it first opens. Next, click on “About” and then click on the check box to “Enable Log For Debugging”. This will turn on the logging feature for Customer Support to be able to further help you solve your issue. Once you have enabled logging, try to activate your license again, then call Customer Support and they will instruct you how to send the log files to them.
What is Enable LOG for debugging in the “About” tab?
If there is a problem with the Seagate file recovery suite that cannot be directly resolved by the customer service representatives, they will guide you through the steps of enabling and sending a LOG that allows the developers of the software to further understand the issue. This function was created to help pinpoint the bug(s) that are not allowing you, the User, to have an easy and care free file recovery experience.
Why Can't I view my file after recovery?

This may be due to the fact that the data stored on the device has been corrupted, either a segment of the binary data is gone or the data has been overwritten by another file. Most file recovery software will find the remnants of theses corrupted files. However, because they are incomplete it is very unlikely the file will open. When it comes to the Seagate file recovery suite, there are some cases where a file was found by the software and is labeled as “Good” integrity, but may be a corrupt file.

You may find a file that is corrupted and not viewable, but in many cases the software finds duplicates of the same file (again this is due to how the file date is written onto the device). So be sure to recover all like files, meaning same file size and if applicable same file name.

What do I do when my antivirus software says it is not safe to download Seagate File Recovery Software?

Sometimes, while trying to download new software, your operating systems antivirus or firewall will block the download. If you are comfortable with the web site you are trying to download from, you may want to temporarily turn off your internet security to allow the download. Most antivirus software (local to the OS and add-on software) give the user the ability to disable it for a period of time (to allow for downloads, etc.) and then the software will turn itself back on. Here are a few ways to turn off your antivirus software:

Turn Windows Defender real-time protection on or off
  • Select the Start button, then select Settings > Update & Security.
  • Select Windows Defender, then turn Real-time Protection off.
MICROSOFT SECURITY ESSENTIALS - How to temporarily disable Microsoft Security Essentials
  • Right-click on the MSE icon in the system tray and choose Open.
  • Click the Settings tab, then click Real Time Protection.
  • Uncheck the box next to "Turn on real time protection".
  • Click the "Save changes" button.
  • Exit MSE when done.
If you are running Norton antivirus software for Windows:
  • Locate the Norton icon in your System Tray. This is located in the bottom-right corner of your Windows desktop, next to the date. If you don't see the Norton icon, click the "▴" button to show all the hidden icons.
  • Right-click on the icon. Select "Disable Antivirus Auto-Protect". This is the active part of Norton Antivirus. Disabling it will turn off active virus protection.
  • Select the duration. Choose to disable your antivirus protection for a specific amount of time, like 30 minutes or so. We don’t recommend that you browse the internet without active protection enabled.
  • Re-enable protection. When you're finished performing the task that requires antivirus protection to be disabled, right-click on the Norton icon again and select "Enable Antivirus Auto-Protect".
  • If This Doesn’t Resemble Your Norton Installation, Please Refer To Your Norton Software Manual
If you are running Norton antivirus software for Mac:
  • Locate the Norton program in your Applications Window. Double click to open.
  • To turn off or turn on Download Intelligence
    • In the Norton product main window, click Settings.
    • In the Settings window, under Detailed Settings, click Network.
    • Click the Intrusion and Browser Protection tab.
    • In the Download Intelligence row, move the On/Off Switch to Off.
    • Click Apply.
    • If prompted, select the duration you want the Download Intelligence feature to be turned off, and click OK.
    • In the Settings window, click Close.
  • If This Doesn’t Resemble Your Norton Installation, Please Refer To Your Norton Software Manual
If you are running McAfee antivirus software for Windows:
  • Double-click the McAfee icon in the System Tray. This is located in the lower-right corner of the desktop. The icon looks like an "M" in a red shield.
  • Click "Real-Time Scanning". This button is located at the top of the window, underneath the green banner. By default, it will say "On".
  • Disable Real-Time Scanning. Clicking the button will give you the option to disable the real-time scanning, and set how long you want it disabled. Make sure that it is scheduled to turn back on as soon as you are done with your task.
  • Turn off the Firewall. If you need to disable McAfee's Firewall, you can do so in a similar way. Click the "Firewall" button on the McAfee control panel, located beneath the "Real-Time Scanning" button. Choose how long the Firewall is disabled for. The Firewall should not be disabled any longer than is necessary.
  • Close the window
  • If This Doesn’t Resemble Your McAfee Installation, Please Refer To Your McAfee Software Manual
If you are running McAfee antivirus software for Mac:
  • Locate the Norton program in your Applications Window. Double click to open.
  • Locate and Disable Real-Time Scanning. Locate Real-Time Scanning under the Threat Prevention tab. Clicking the button will give you the option to disable the real-time scanning, and set how long you want it disabled. Make sure that it is scheduled to turn back on as soon as you are done with your task.
  • Turn off the Firewall. If you need to disable McAfee's Firewall, you can do so in a similar way. Click the "Firewall" button on the McAfee control panel, located beneath the "Real-Time Scanning" button. Choose how long the Firewall is disabled for. The Firewall should not be disabled any longer than is necessary.
  • Close the window
  • If This Doesn’t Resemble Your McAfee Installation, Please Refer To Your McAfee Software Manual
What types of drives Does Seagate File Recovery Software support?
SFRS supports Hard Disk Drives (HDD), Solid State Drives (SSD) and Flash Drives (thumb).
Why Is My Drive Grayed Out Or Not Supported?

These are the criteria for a device or volume being grayed out or not supported:

Test A Device
  • Drive grayed: when SMART is not available or not accessible through interface / adapter
    If you are not able to “see” your drive when trying to run Test A Device, your drive may not support SMART testing or the interface or adapter that you are using does not allow access to the drive’s SMART attributes.
Scan / Recover Lost Files
  • Drive grayed: when encrypted partitions are found on the drive
  • Volume grayed: never
    If the drive you are trying to recover lost files from is not selectable, it probably has some level of encryption (such as BitLocker) activated on it. If you can turn off the encryption, you should be able to scan the drive.
Erase
  • Drive grayed: when running OS is detected or drive is read only
  • Volume grayed: when running OS is detected or volume is read only or file system not supported (NTFS, FAT, FAT32, EXFAT, MSDOS, HFS are supported)
    Trying to erase a drive or volume while the operating system is running or the drive is read only is not allowed by the program. Also, if the file system on the drive is not supported you will not be able to perform an erase on the drive.
Can I Recover/Save to a network drive?
Yes, after scanning your drive/device and choosing which files you would like to recover/save from the preview, you may select a network drive as the location you would like to save to. The network drive must be accessible from Windows Explorer or Mac Finder and you must have permission to access the location. It does not need to be a mapped network drive to work. Just be sure there is enough free space on the network drive to hold the files you are saving there.
Why does SFRS get part of the way through a scan and seem to “hang”?
Sometimes while scanning a device or volume, SFRS will encounter one or more files that are extremely large (usually larger than 50GB and is not a video or database file). If these files have become corrupted they can slow the scan to a crawl and may possibly hang the software. If the files are not corrupt, they will still slow the progress of the scan due to their size. If you know you are looking for extremely large files to recover, you should expect long scan times. If you suspect that the program has “hung”, please allow it up to an hour of time to possibly get through the large file scan. If after this amount of time the progress bar on the scan window has not updated, you may need to stop the scan. Make sure you are using the latest version of the SFRS software as many of these types of issues have been fixed.
What does “AFR.dll has stopped working” mean?
Occasionally this message will pop up while running a scan. The scan will show progress up to a certain percentage and then appear to “hang”, at which point the message appears. If you preview the scan, there will be no files. This issue has been fixed in the latest version for Windows 2.4.0.0 and for Mac 2.5.0.0. Please make sure you are running the most up to date version of SFRS.
What is data erasure?

Data Erase Feature in Seagate File Recovery Software for Technician

Seagate File Recovery Software for Technician includes the data erase feature. This functionality enables best practices in data recovery when a failed storage device needs to be disposed or repurposed. The only way to permanently erase data without causing severe physical damage to a drive is to use a data erase tool such as the one available in the software suite.

There are a couple of ways to securely erase sensitive data from a drive. These options are available with Seagate File Recovery Software for Technician

  1. Erase the entire drive or partition: While this is the most secure approach, it can be a slower process. Erasing an entire drive or volume, depending on the size of the drive can take many hours or even days.
    On the other hand, erasing the C: partition will destroy your Windows or Mac installation.
  2. Erase individual folders or files that contain sensitive information: this method is the best way if you know what needs to be destroyed. It is a relatively simple and quick process.

The Erase function allows users to permanently erase whole devices (HDDs, SSDs, Thumb drives), whole volumes on those devices or just select folders and files on a specific volume. There are five erase methods available to accomplish this, depending on the level of security you are after:

  1. Zero Fill (1 pass) Recommended
    This is the basic erase function. It fills (writes) the disk with zeros in one pass. This is the least secure method.
  2. Random Bytes Plus Zeros (2 passes)
    This overwrites the disk once with random bytes, then, it fills the disk with zeros. This is slightly more secure than Zero Fill.
  3. Alternate Bit Patterns Plus Zeros (3 passes)
    This overwrites the disk twice with different bit patterns, then fills the disk with zeros, making it moderately secure. Three passes of overwriting the disk with zeros is considered enough for the U.S. Department of Defense's (DoD) "Short" specification and works for numerous militaries around the world.
  4. Double Alternate Bit Patterns Plus Random Bytes (6 passes)
    This overwrites the disk six times with different bit patterns making it a very secure method.
  5. Customize Erase Method
    This allows users to create whatever erase method they want to make this as secure as is necessary.