Verify Warranty and Submit Return

This list of Frequently Asked Questions (FAQs) applies to products manufactured or distributed by Seagate Technology LLC or its affiliated companies.

What is Seagate Return Policy?+
What is the Seagate Limited Warranty Statement?+
Does Seagate provide international warranty?+
What does your warranty not cover?+
I have a Seagate (or Seagate-affiliated) product that came in my system. The product has now failed; how do I get it replaced?+
I have a Network Attached Storage (NAS) product. Why can I not create an RMA (Return Materials Authorization) on the website?+
How can I get local technical assistance to evaluate and fix my failed product if needed?+
Does Seagate have any diagnostic tools to check my product?+
Can you help me retrieve the data from my failed product?+
Do you sell, repair, or provide product components?+
Where do I find my Product Number and Serial Number?+
How do I check my product warranty status and create a return online (Terms & Conditions apply)?+
If my product has failed, but is out of warranty, am I eligible to receive a replacement product?+
Can I get a replacement for my failed product?+
Where can I return my failed product?+
When I process my warranty replacement for my faulty drive, can I pay the difference and upgrade my replacement product? +
What will happen to the data on my product when I return it? +
I received my replacement product, but why did I receive a different brand? +
I have received the replacement product but I still have important data on my product which I returned. Can you return my failed product to me?+
How do I contact support for warranty assistance?+
Where can I find a list of Seagate and LaCie authorized distributors, nearby stores, and sites to purchase products online?+
Why am I not allowed to process my return?+
What should I ship and how should I package my product?+
How can I check the return status of my product?+

Rev. July 2016